There are many types of Communications Systems, and needs vary from Company to Company, therefore getting it right from the start is vital.

Some systems can stand-alone or work in conjunction with other types of systems. Some systems use proprietary hardware and do not work well with other hardware and software based systems.

At Ridge Support Technologies we will listen to your current and future needs and make a recommendation based on our findings.

Below are the features and technology utilized in recent solutions from Adtran and Switchvox.

ADTRAN - With ADTRAN's new NetVanta 7000 Series, there is now a simple and affordable solution for small businesses to realize the benefits of voice over IP (VoIP) and a converged IP voice-data network.

These products deliver a complete, new generation telephony and data network that is easier to install, support and grow. In one flexible system, it’s all the LAN and WAN technologies needed to deliver IP and TDM voice, high speed internet, and private networking - without the traditional expense and delays of a multi-box installation. 

Everything you need for a converged IP voice and
data network

• IP PBX (up to 50 SIP phones)
• Supports analog phones, fax, modem
• Internal voicemail (12 hours, 8 ports) 
• Auto attendant
• Analog, T1, or PRI trunks
• DSL/Cable Ethernet WAN interface
• Integrated IP router and Ethernet switch
• 802.3af Power over Ethernet (24 ports)
• Layer 2 and Layer 3 QoS
• Stateful inspection firewall
• VPN (50 tunnels)
• DSU/CSU
• Web GUI

SWITCHVOX - Switchvox has introduced the only IP PBX system to offer a Call Event Notification API to allow companies to integrate phone systems with applications for features such as click-to-call from within Microsoft Outlook.

Switchvox can work with regular analog phones and SIP (VOIP) phones. It can be peered with other systems to allow free VOIP calls between locations. It has robust reporting tools so that you can see how your system is performing historically and in real time.

Other features include Firedialer, which allows click-to-call from a number viewed on a Web page in the Firefox browser, and IM-style presence. Built on open source software and operating with open standards, the new PBX works with all SIP (Session Initiation Protocol) hardware and software phones and is aimed at the Small to Medium sized businesses.

See a diagram of how Switchvox fits into your network.